ITIL Girl is not a professional ITSM consultant. Nor is she even qualified past the Foundation. She’s just a young lady that finds it all really interesting. This blog features some of her thoughts, observations and comments from the point of view of a junior IT support staff member in a large company.
I hope that I can bring you experience and ideas from the “front line” where some of my readers might not step. I am always happy to give my perspective on things, and share how ITSM affects me in that role.
As I am an anonymous writer, please note that the views in here are my own and not those of my employer. Please also respect my anonymity; I’m sure some people will work me out eventually.