ITIL Girl is not a professional ITSM consultant. Nor is she even qualified past the Foundation. She’s just a young lady that finds it all really interesting. This blog features some of her thoughts, observations and comments from the point of view of a junior IT support staff member in a large company.

I hope that I can bring you experience and ideas from the “front line” where some of my readers might not step. I am always happy to give my perspective on things, and share how ITSM affects me in that role.

As I am an anonymous writer, please note that the views in here are my own and not those of my employer. Please also respect my anonymity; I’m sure some people will work me out eventually.

  1. #1 by Steve Chambers on 15th June, 2011 - 12:10

    Nothing worse than a half-finished blog!



    do a google for “site:viewyonder.com itil”


    • #2 by itilgirl on 15th June, 2011 - 12:22

      Thank you Mr Chambers… I always forget about the “About” page!

  1. A tricky position « itilgirl

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